Shipping policy

Shipping Information

Thank you for shopping with CLEVER HOUSE HUB. We are committed to providing a smooth and reliable shopping experience for our customers across the United States.

Processing Time

All orders are processed within 1–3 business days after payment is successfully received. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times within the United States are:

Standard Shipping: 5–12 business days
Expedited Shipping (if available): 3–7 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout. From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information. Please allow 24–48 hours for tracking updates to appear.

Multiple Shipments

As we work with multiple suppliers and fulfillment partners, items ordered together may arrive in separate packages and on different delivery dates.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an error in your shipping address, please contact us as soon as possible before your order is processed.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate the issue and help find a suitable resolution.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will review the case and arrange an appropriate solution.